Frequently Asked Questions

Everything you need to know about shopping at ILoveDooney.

Are the products sold on ILoveDooney authentic?

Yes, all products sold on ILoveDooney are 100% authentic. We are an authorized retailer for Dooney & Bourke, offering brand-new merchandise directly from the manufacturer.

What is your return policy?

We offer a 30-day return policy for unused and unworn merchandise. Items must be returned in their original packaging with all tags attached to be eligible for a refund.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days. Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery status.

Do you offer international shipping?

Currently, ILoveDooney only ships to addresses within the United States, including Alaska, Hawaii, and P.O. Boxes. We do not offer international shipping at this time.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal and Apple Pay.

How do I care for my leather handbag?

To maintain the beauty of your leather bag, we recommend using a soft, damp cloth for light cleaning. Avoid prolonged exposure to direct sunlight and moisture, and store it in a dust bag when not in use.